Frequently Asked Questions
Who is GamexCart?
GamexCart is a board game and card game business based in Lahore. We have been in this business for years. We started by selling games face to face, and now you can order from gamexcart.pk.
Do you make your own games?
Yes. We manufacture our board games ourselves, right here in Lahore. We are not resellers or middlemen. That means we know how each product is built and the quality it holds up to.
What games do you sell?
We sell Ludo, Chess, Carrom, Monopoly, Scrabble, UNO, Sequence, Tambola, Pucket, Checkers and Stack Up.
We also have puzzles, including educational puzzles and our Urdu Alphabet Puzzle for younger learners. You can also find Taleemi Cards, Ludo Gotes and combination sets that give you more than one game in a single box.
Are your prices in Pakistani Rupees?
Yes. All prices on our website are in PKR.
Are discounts permanent?
No. Every discount or deal depends on availability and how long the offer runs.
Can a price change after I see it?
Prices can change from time to time when our costs change or stock situations shift. If a price changes between the time you saw it and the time you ordered, we will let you know before your order is confirmed.
Will the product look exactly like the photos?
We try to show every product clearly and accurately. Small differences in color or minor details can happen, especially with photographed products. These are not defects.
If you have a concern about something specific, contact us before ordering and we will clear it up.
Do you accept bulk orders?
Yes. We run a well organised setup with a fully stocked warehouse, so we can handle orders of all sizes. Contact us directly and our team will sort out pricing, availability and the full order process for you.
Where do you deliver?
We deliver all across Pakistan. This includes Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, Abbottabad and Bahawalpur.
We also deliver to smaller cities, towns and villages. Remote areas can take a bit longer, depending on the courier routes available there.
How long does delivery take?
Delivery times depend on your location:
• Lahore: 2 to 3 working days
• Other major cities: 3 to 5 working days
• Harder to reach areas: 5 to 7 working days
During busy periods like holidays or sales, delivery can slow down a little.
How much is the delivery charge?
There is a flat delivery fee of Rs. 249 on all orders. If your order total is above Rs. 5000, delivery is free.
How quickly do you process my order?
Orders are usually processed within 24 hours. We will contact you by call, SMS, WhatsApp or email to confirm everything.
How do I track my order?
Once your order is dispatched, we send you tracking details. You can follow your parcel and know when to expect it.
What happens if I am not available when the courier arrives?
The courier will try to deliver your order two times. If both attempts fail, for example because the number was unreachable or no one was available, the order is cancelled and returned to us.
Please double check your phone number and make sure someone can receive the parcel.
Can my delivery be delayed?
Sometimes, yes. Weather, courier issues or other things outside anyone’s control can cause delays. We pack and dispatch every order properly and on time. Once the parcel is with the courier, delivery timing is outside our control.
Who is responsible for the parcel after delivery?
Once your parcel is delivered to the address you gave us, it becomes your responsibility. Please make sure your address is correct.
What payment methods do you accept?
You can pay by Cash on Delivery, bank transfer, EasyPaisa or JazzCash.
How does Cash on Delivery work?
You pay when your parcel arrives at your door.
When should I choose bank transfer?
Choose bank transfer if you prefer to pay before delivery.
Is my order confirmed as soon as I place it?
No. Every order goes through a quick verification first. We will reach out by call, WhatsApp, SMS or email to confirm the details. Once that is done, your order moves forward.
Is it safe to order from GamexCart?
We are a Lahore based business and we verify every order with you before it moves forward. With Cash on Delivery, you pay only when your order arrives. We also do not sell your personal information.
Can GamexCart cancel my order?
In some cases, yes. For example, if an item turns out to be out of stock or there is an issue we cannot work around. If that happens, we will inform you straight away.
What if an item is out of stock after I order?
We will cancel that item and let you know right away.
When can I return or exchange an item?
We accept requests in three situations:
• The item arrived damaged or broken during delivery
• You received a wrong item
• Something was missing from your package
Which items cannot be returned?
We cannot process returns for used items, items bought during a sale or clearance, or returns based on a change of mind after delivery.
How long do I have to report a problem?
You need to contact us within 48 hours of receiving your order. That means 2 days from the day your parcel arrives. After that window, we cannot process the request.
How do I report an issue with my order?
Message us on WhatsApp at 03711101303 or email info@gamexcart.com. Please send your order number and a photo of the issue so we can look into it right away.
What conditions must be met for a return?
The item must be unused and in its original condition. The original packaging must be intact. You also need to share your order number or a copy of your invoice.
How do refunds work?
If your return is approved, you can choose a direct bank transfer or a store coupon for your next order. Please allow 8 to 10 working days for the refund once the item is back with us. We do not charge any fee for processing a refund.
Are delivery charges refunded?
No. The original delivery charges are not refunded.
Can I exchange a product for something else?
Yes. You can request an exchange within 7 days from the date of delivery. Delivery charges for the exchange are the customer’s responsibility.
Who pays shipping if I received a wrong or damaged item?
GamexCart covers all shipping costs for the replacement.
What information do you collect and why?
When you order, we collect your name, phone number, delivery address and order details. If you email us, we also have your email address.
We use this only to process and deliver your order, to contact you about it, to sort out a return and to answer support questions.
Do you sell or share my information?
We do not sell your information. We do not share it with other companies for marketing.
Who can see my details?
Only the people who need your information to process your order can access it. We do not store more than what is needed.
Does your website use cookies?
Yes. Cookies are small files that help the website work properly and load faster. You can turn them off in your browser settings, and the website will still work.
Can I update or delete my details?
Yes. Contact us and we will sort it out. You are always in control of your own data.
How can I contact GamexCart?
Call us on (042) 37482008 or email info@gamexcart.com. For order and return issues, you can also message us on WhatsApp at 03711101303